Operation Process Jobs in Mumbai
Role Responsibilities:
Responsible for overall performance of the Studio &ndash Business performance, Operational excellence, People & Process
related matters.
Business performance &ndash Achieve and exceed targets for key metrics &ndash footfalls, conversions, sales, modular business
as applicable, outbound and B2B business as applicable, channel partner and design partner business as applicable,
buy on phone etc.
Personally, contribute in an outsized proportion to target achievement of the Studio via intensive key
customer/partner facing interactions.
Operational excellence &ndash Ensure that key operational elements are executed perfectly &ndash opening, closing, attendance,
projects etc. Oversee and actively manage the aspects of Studio Administration &ndash upkeep, maintenance, oversight of
housekeeping staff, studio budgets petty cash, consumables, amenities etc., keep clean records of expenses in an
approved manner etc.
People &ndash Manage team actively, monitor performance, provide coaching for correction and development,
maintainand improve morale of the team by helping them to grow as professionals and also achieving their
immediate short-term business goals.
Actively build skills in team members across &ndash product knowledge, sales process knowledge. Do this both
directlyand by taking help from central resources, merchants etc.
Follow due process with high adherence and integrity &ndash recording data, managing people and their development,
interactions with customers and partners.
Co-ordinate with Activation leadership and central teams to facilitate and align with on key projects including &ndash
inventory audit and maintenance core responsibility, projects involving fixed assets and visual merchandise etc.
Provide regular and special updates/reports of the business performance, issues, competitive and market
intelligence etc. to Area Manager and leadership
Make plans for in-store and local activities &ndash events/initiatives to promote Studio in the catchment. Be the point
person for such activities that are driven centrally too.
Take ownership for customer satisfaction for all in-store and associated, off-store, activities.