Summary

Description

r n
• Troubleshooting all issues raised to the Service Desk.
r n
• Monitoring our IT systems for downtime and being first support and responder.
r n
• Resolving incoming client and personnel IT queries remotely via email.
r n
• Prioritizing and resolving IT concerns and escalating issues to relevant internal channels.
r n
• Testing and analysing IT system and software performance.
r n
• Handling client issues, may result on a phone call to clients to  gather information Not required to resolve on the phone.
r n
• Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
r n
• Preparing training manuals and FAQ materials for easy-access end-user guidance.
r n
• Documenting processes and maintaining service desk records for a knowledgebase and client reports.
r n
• Making recommendations to optimize IT performance and to prevent future problems.
r n
• Collaborating with internal departments to ensure that IT needs are met.
r n
• Keeping informed of advancements in IT.
r n

Apply Now