Business Communication and Etiquette NMIMS Assignment Dec 2019

Business Communication and Etiquette

1. You are an entrepreneur and have just launched your online venture closetfashion.com, selling trendy and stylish apparel for women. Since you have just launched ClosetFashion, customer service is of prime importance to you. A customer has written an angry email complaining that the silk blouse she purchased last week has shrunken. She mentioned that she washed the blouse by hand. Your website clearly mentions that the silk clothing cannot be hand-washed or machine-washed at home, it should be dry-cleaned. She is asking for a replacement or a complete refund of Rs. 2000. How would you respond to this complaint Draft an email.

2. You&rsquove been job-hunting for the last 2 months and have finally landed an interview with your dream company and dream profile. What are the different types of job interviews How will you prepare yourself for each of them

3. a. Digital Communication is changing business communication. What are the advantages and disadvantages of Instant Messaging

b. You have just finished drafting an email to your investors. How will you revise it to improve its readability Name 2 Readability Indices.