Looking for Candidates for Voice Process Executive Position

Looking for Candidates for Voice Process Executive Position Job Description Responsibilities 1. Customer Support: Handle inbound and outbound calls regarding product inquiries, order status, billing questions, and general support. 2. Active Listening: Understand customer needs, providing accurate information and assistance professionally. 3. Issue Resolution: Address customer concerns, complaints, and escalations to ensure timely resolution and satisfaction. 4. Record Keeping: Maintain detailed records of customer interactions and transactions in the CRM system. 5. Cross-Functional Collaboration: Work with various teams to resolve complex issues and enhance service delivery. 6. Sales Opportunities: Identify opportunities to upsell or cross-sell products and services based on customer needs. 7. Product Knowledge: Stay informed on product features, promotions, and company policies to provide accurate information. Role: Voice Process Executive Experience: 1 to 4 yrs Qualification: Any Basic Degree Salary: From 18K per Month Job Type: Full time, Permanent Job Location: Chennai Interested Candidates Can Contact the HR for further Details HR - Preetha