Customer Support Role (0-5 Yrs) Delhi NCR/Gurgaon/Gurugram (After-Sales/Customer Service)

Key Responsibilities :- Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.- Escalate complex issues to the appropriate department or personnel for resolution.- Maintain accurate records of customer interactions and transactions.- Follow communication procedures, guidelines, and policies.- Assist in maintaining a positive and professional work environment.Requirements :- Proven customer support experience or experience in a similar role.- Strong phone contact handling skills and active listening.- Excellent communication and interpersonal skills.- Ability to multi-task, prioritize, and manage time effectively.- Proficiency in CRM software and Microsoft Office Suite.- High school diploma or equivalent; college degree preferred. (ref:updazz.com)

Payroll Type : Permanent