Executive - Customer Service Operations - Outbound Travel (1-2 Yrs) Noida (After-Sales/Customer Service)

- Customer Requirements : Manage and fulfill customer requirements including hotel bookings, transportation, and other land arrangements.- Supplier Relations : Develop and maintain strong relationships with local suppliers to ensure high-quality service and competitive rates.- Coordination : Coordinate with travel agents and customers to confirm bookings and resolve any issues promptly.- Itinerary Planning : Assist in planning and organizing travel itineraries based on customer preferences and requirements.- Customer Service : Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.- Documentation : Handle all necessary documentation related to travel bookings and arrangements.
-Quality Control : Ensure all travel services meet the company s standards and customer expectations.- Reporting : Provide regular updates and reports on booking status, customer feedback, and operational issues to management.Requirements :- Experience : Proven experience in travel operations, particularly in managing hotel bookings and land arrangements for outbound travel.- Supplier Network : Strong existing relationships with local suppliers in the travel industry.- Organizational Skills: Excellent organizational and multitasking skills to manage multiple bookings and arrangements simultaneously.- Communication : Strong verbal and written communication skills.- Customer Service : Exceptional customer service skills with a proactive approach to resolving issues.- Attention to Detail : High attention to detail to ensure accuracy in bookings and arrangements. (ref:updazz.com)

Payroll Type : Permanent