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Bitla - Executive - Field Sales (0-1 Yrs) Coimbatore/Cochin/Kochi/Madurai (IT Sales)

Negotiable
by Updazz.com
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Job Specifications
Employment Type Full time jobs
Minimum Experience Fresher
Job Description
Role and Responsibility1. Lead generation and qualification 2. Value Articulation 3. Upsell/Cross-sell ratio 4. Customer retention rate 5. Product adoption 6. Daily five BOs meeting 7. First contact resolution (FCR) rate 8. Escalation rate 9. Support ticket closure rate 10. Average time to resolve (ATR) 11. Customer retention rate Skills and Ability1. Time to respond to customer inquiries 2. Resolution time for complex issues 3. Number of customer interactions handled 4. Support ticket volume reduction 5. Knowledge base utilizationExperience = 0-1 years (ref:updazz.com)

Payroll Type : Permanent
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Updazz.com (Registered since July-2017)
BITLA SOFTWARE PVT LTD
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