Customer Support Specialist - ECommerce (2-3 Yrs) Noida (After-Sales/Customer Service)

Key Responsibilities: - Provide prompt and professional customer support to international customers via various channels (email, chat, phone).
-Resolve customer inquiries efficiently and effectively, including order tracking, returns/exchanges, billing issues, and product information.
-Accurately document all customer interactions in the CRM system.
-Identify and escalate complex issues to higher levels of support.
-Proactively identify and address customer concerns and proactively suggest solutions.
-Build and maintain strong customer relationships through excellent communication and problem-solving skills.
-Stay updated on product knowledge, company policies, and industry best practices.
-Contribute to the continuous improvement of customer support processes and procedures.
-Work collaboratively with other departments (e.g., sales, marketing, operations) to ensure customer satisfaction.
-Meet and exceed individual and team performance targets (e.g., customer satisfaction, resolution time, first call resolution). Qualifications: - 2 years of experience in customer support within an e-commerce or related industry.
-Excellent written and verbal communication skills in [List of languages required - e.g., English, Spanish, French].
-Strong problem-solving and analytical skills.
-Ability to work independently and as part of a team.
-Proficiency in using CRM systems (e.g., Salesforce, Zendesk).
-Strong time management and organizational skills with the ability to prioritize tasks effectively.
-Ability to work in a fast-paced and dynamic environment.
-Excellent customer service orientation with a focus on exceeding customer expectations. (ref:updazz.com)

Payroll Type : Permanent