Urgent Opening of Customer Service Representative- Samsung

Skills & Responsibilities:

• Communication Skills for Agent/Customer interaction:
• Voice based Program, Clarity of Speech in language supported by agent English and Hindi mandatory
• Strong Communication, Customer Service attitude and problem solving ability
• Rate of speech adaptable to customer conversation
• Extremely good Grammatical and sentence formation skills
• Good vocabulary and use of common phrasing in language supported by agent
• Proficiency in reading and comprehending the written English language
• Attentive listening &ndash able to listen and probe in order to recognize important information and identity customer needs
• Patience to resolve complex issues and customer demand beyond policies
• Negotiation skills and provide effective rebuttals to objections raised by customers/ callers
• Communication skills should be assessed using online / voice assessment tool Versant or other similar tool a. For inbound Tech program, versant or similar other tool score of 5 or above is required b. For Outbound and Non Tech Queues, versant or similar other tool score of 3 or above is required
• Non Voice
• Strong Communication, Customer Service attitude and problem solving ability
• Extremely good Grammatical and sentence formation skills
• Good vocabulary and use of common phrasing in language supported by agent
• Proficiency in reading and comprehending the written English language
• Attentive listening &ndash able to listen and probe in order to recognize important information and identity customer needs
• Patience to resolve complex issues and customer demand beyond policies
• Typing speed of > 30 WPM.