PROCESS ASSOCIATE BACK-END OPERATIONS NON-VOICE PROCESS

Roles & Responsibilities:

• Responsible for solving queries of US Customers through chats.
• - Provide exceptional customer support while communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions.
• - Resolve tickets through chats. Analyze customer reported information to identify problems and concerns.
• - Perform problem research and testing when necessary.
• - Deliver high quality and timely resolutions to problems.
• - Initiate follow-up to other service areas when appropriate.
• - Perform other duties and responsibilities as necessary.