NMIMS WORLD CLASS OPERATIONS

World Class Operations

1. You are the Quality Control Manager of a firm. Explain the measures for achieving customer satisfaction in your firm. 10 Marks

2. You are going to implement PDCA Cycle. Explain in brief the concept of PDCA Cycle. 10 Marks

3. a. You have been asked to implement the concept of Reliability in the manufacturing unit of your firm. Explain in this concept the commonly used Reliability Indices. 5 Marks

3.b. You are soliciting the implementation of Reliability program in manufacturing companies in order to achieve world class standards in operations. Briefly explain the salient features of Reliability program in support for your solicitation. 5 Marks

Industrial Relations & Labour Laws

1. Mr. Thakur is advised by his consultants to change the authoritative style of management in his factory and encourage worker&rsquos participation. Please elaborate on the objectives of workers&rsquo participation and various levels of participation for him. 10 Marks

2. Mr. Kasture has been head of production with Hayway productions for a long time and has been thinking of working on structuring the employees under a more collective banner. Most of the staff including workers also have been working with the organization for a long time and Mr. Kasture has been speaking with the foremen and some leadership heads about forming a union. The management is finding it strange that in spite of being a part of the senior management, Mr. Kasture is still promoting the ideas of having trade unions in the organization. Mr. Kasture wants to make a presentation to his bosses about how Trade Unions can act as agents of collective bargaining. Please help him by listing the points leading to the thought. 10 Marks

3. David keeps an ambition of leading his team of workers for better working conditions and better rights at his workplace. He is working for a small organization with a medium sized unit of shirt manufacturing and exports. He feels, the working hours and working conditions need to be worked at and most importantly he feels that compensation offered for the kind of work is not fair. However, he is not a degree holder and needs to read and understand the issues involved with the same. He knows that there is an act named Workmen&rsquos compensation act and he wants to understand. Please help David understand following parts of the act by listing out:

a. Objectives of the Workman&rsquos compensation Act 5 Marks b. Scope of Workman&rsquos compensation Act. 5 Marks