RESERVATION STAFF

The primary duty listed in an agent's ticketing job description is accepting tickets from passengers in airports, bus stations and train stations. They make sure that the name on the ticket matches the name on a passenger's identification, and report any suspicious behavior. Airline ticketing agent duties and responsibilities entail making boarding announcements, checking passengers' baggage, issuing boarding passes, and ensuring that passengers board the aircraft in an orderly manner. If requested, the ticketing agent assists passengers with boarding. Av jobs indicates that ticket agents must inform flight attendants when a child is flying alone or a patient with a disability has special needs for the flight. Ticketing agents also field questions from those who need directions or have missed their plane, train or bus. Their shifts are irregular with evening, weekend, holiday and overtime hours expected.