Customer Experiance Manager

Responsibilities
   Acting as a bridge between the Managing Director, Sales, and Project Teams to ensure customers receive what they are promised and
experience seamless service.
   Utilizing relationship marketing expertise to support customers in transitioning from sales prospects to product users.
   Unifying the sales and success teams to gain a high-level view of the customer lifecycle.
   Focusing on customer loyalty and cultivating long-term client relationships.
   Proactively resolving problems by identifying and addressing customer pain points before they escalate.
   Monitoring customer satisfaction closely and offering solutions preemptively.
   Promoting the brand and products by keeping clients updated on industry technology and developments, identifying upsell opportunities, and
positioning expansion opportunities.
   Ensuring smooth product adoption by customers.
   Managing long-term customer relationships to sustain continuous satisfaction and value.
   Maintaining regular communication with customers to develop an open line of communication.
Attributes Expected:
   Strong organizational and presentation skills.
   Proficiency in relationship building.
   Preferred industry knowledge but not essential.
   Leadership skills to progressively expand and manage the team efficiently.
   Ability to listen to customers calmly and maintain composure.
   Excellent analytical skills using Microsoft Excel and preferably Power BI.
   Hands-on experience with Microsoft products and web meeting applications like Teams, Zoom, etc.
Qualifications and Experience:
   Post-graduation in Marketing/Public Relations or Graduation in Engineering.
   Minimum of three years of experience in Customer Success.
   Excellent communication and presentation skills.
   Multilingual capabilities.
   Willingness to travel as required.