Account Manager - Digital Marketing (2-3 Yrs) Noida (Online/Digital Marketing)

Key Responsibility Areas:- Client Relationship Management: Cultivate and maintain strong client relationships, understanding their unique business needs, and acting as a trusted advisor.- Account Strategy Development: Develop and implement digital marketing strategies tailored to each client, ensuring alignment with their objectives.- Campaign Management: Oversee the execution of digital marketing campaigns, including SEO, SEM, social media, and email marketing, to drive engagement and conversions.- Performance Analysis and Reporting: Regularly monitoring and analyzing campaign performance metrics. Preparing comprehensive reports to showcase the results, ROI, and recommendations for optimization to the client.- Budget Management: Manage client budgets effectively, ensuring cost efficiency and maximum ROI.- Communication: Serve as the main point of contact between clients and our internal teams, ensuring timely and clear communication.- Team Collaboration: Collaborate with our creative and technical teams to ensure the delivery of high-quality solutions that meet client expectations.- Feedback Collection: Regularly collecting feedback from clients to understand their satisfaction levels, areas of improvement, and incorporating those insights to enhance service delivery.- Customer Satisfaction and Retention: Proactively addressing client concerns, ensuring high levels of satisfaction, and working towards client retention through exceptional service delivery.Key Performance Indicators (KPIs):- Client Satisfaction: Maintain a high level of client satisfaction and regularly collect feedback to improve services.- Revenue Growth: Achieve revenue targets and contribute to the agency s growth by upselling and cross-selling services.- Campaign Performance: Meet or exceed key performance metrics, such as click-through rates, conversion rates, and ROAS.- Project Timelines: Ensure that campaigns are delivered on time and within scope.- Budget Adherence: Manage client budgets efficiently, ensuring profitability for both the client and the agency.Qualifications:- Bachelor s degree in marketing, business, or a related field.- 2-3 years of experience in digital marketing and account management.- Understanding of social media platforms like Facebook, Instagram, Twitter, LinkedIn, Pinterest and Google.- Working Knowledge of Meta Ads, Google Ads and Search Engine Optimization.- Proven track record of successfully managing client accounts and delivering results.- Strong communication and interpersonal skills.- Analytical mind-set with proficiency in data analysis tools.- Knowledge of digital marketing platforms and trends.- Exceptional organizational and time management skills. (ref:updazz.com)

Payroll Type : Permanent