OptOut.Work - Manager - Customer Success (5-12 Yrs) Bangalore/Mumbai (After-Sales/Customer Service)

Roles:- Champion and drive customer-centricity by leading the Post Sales efforts- Ensure adherence to Q&Q standards and drive NPS for company- Provide superior customer service, placing heavy importance on brand experience and customer engagement and satisfaction- Serve as the brand ambassador, developing and nurturing strong relationships with stakeholders both external as well as internal- Understand the Customer Pulse and share insights with the Sales Team to drive strategic conversations- Drive growth and experience through product and experience on the platform- Constant understanding and feedback to engineering team to drive enhancements on the productIn Customer Success a typical month will include:- Promoting customer satisfaction, loyalty, and advocacy by understanding customer s unique (and evolving) needs and delivering value- Interfacing with the client with ready-information and updates on the status of the deliverables- Proactively solving the customer s challenges through new ideas, tools, and mechanisms- Interacting, communicating, and partnering with other teams within company such as Sales & Marketing, Logistics, and Channel Management teams for the flawless execution of projects- Aligning with cross-functional SPOCs to manage the set of deliverables on time and with zero-tolerance for quality- Driving important org-wide & team metrics, ensuring quality adherence, thereby -championing customer centricity (ref:updazz.com)

Payroll Type : Permanent