Nxtwave - Executive - Customer Support (0-2 Yrs) Hyderabad (After-Sales/Customer Service)

Job Summary : - We are seeking a highly motivated Customer Support Executive to provide exceptional customer service to our candidates. The ideal candidate will have excellent communication skills, the ability to problem-solve, and a passion for helping others. This role requires exceptional customer service skills to assist customers through both voice and non-voice channels.Key Responsibilities :- Answering customer inquiries via phone, email, and chat in a timely and professional manner.- Resolving customer issues and escalating to the appropriate department if necessary.- Maintaining accurate customer records and updating the database as necessary.- Assisting with customer retention by building relationships and addressing any concerns.- Continuously improving the customer experience by identifying areas of improvement and proposing solutions.- Manage large amounts of Tickets.- Build sustainable relationships and trust with learners through open and interactive communication.Requirements :- A minimum of 6 Months - 2 Year experience in a Customer Support role(Nonvoice & Voice)- Excellent communication skills with fluency in written and spoken English.- Strong problem-solving skills and ability to think on your feet.- Demonstrated ability to multitask and manage time effectively.- Ability to work independently and as part of a team.- Willingness to work flexible hours, including weekends and holidays.- Experience in a fast-paced customer support environment.- Knowledge of customer relationship management software.- Should have a laptop.- Proficient in English and Hindi, or TamilJob Type : 2 Months Internships Full TimeCTC : 3 LPALocation :- Work From Home (Should be flexible for work from office based on the requirement)- Should come to office for the first month.Notice Period : 2 Months- If you are passionate about providing outstanding customer service and have the skills and experience necessary to excel in this role, we would love to hear from you. (ref:updazz.com)

Payroll Type : Permanent