Customer Support Role (0-1 Yrs) Hyderabad (After-Sales/Customer Service)

Job Title: Customer SupportJob Description:- Communicate with customers to understand their needs and expectations for the event.- Assist customers in the registration process and provide necessary information about the event logistics.- Address customer inquiries and concerns promptly and professionally.- Collaborate with internal teams to coordinate logistics for customer events.- Ensure all necessary materials and resources are prepared and available for the event.- Troubleshoot and resolve any issues that may arise during the event.- Serve as the primary point of contact for customers during events.- Provide on-site support and assistance to ensure a smooth and enjoyable experience.- Address any customer concerns or technical issues promptly.- Gather feedback from customers regarding their event experience.- Document and analyze feedback to identify areas for improvement.- Work with internal teams to implement changes and enhancements based on customer feedback.- Assist customers with technical issues related to event platforms and tools.- Collaborate with the technical support team to troubleshoot and resolve issues.Qualifications:- Excellent interpersonal and communication skills.- Strong organizational and multitasking abilities.- Ability to work independently and as part of a collaborative team.Education and Experience:- Bachelor s degree in a related field or equivalent work experience.- Previous experience in customer support, event coordination, or a related role is preferred. (ref:updazz.com)

Payroll Type : Permanent