PreludeSys - Executive - Customer Care - International Voice Process (1-6 Yrs) Chennai (After-Sales/Customer Service)

Role : Customer Care Executive As a Customer Care Executive, the candidate will :- Deliver daily support to current and prospective clients through various channels, including social media, email, phone, and web-based platforms, utilizing CRM.- Respond promptly and professionally to all customer inquiries, aiming to generate leads and maintain high customer satisfaction.- Reach out to enthusiasts and engage them in special events and activities.- Troubleshoot and resolve customer issues effectively to achieve excellent customer satisfaction.Eligibility Criteria :- Minimum of 1 plus years of experience in customer relations and customer service.- Ability to identify cases that require escalation and handle them efficiently.- Outstanding verbal and written communication skills.- Positive outlook and energetic personality.- Strong dedication to delivering excellence in customer satisfaction.- Strong follow-through skills.- Hospitality industry candidates can be considered.- Short switches will not be a criteria for rejections.- Candidates having excellent communication even with domestic voice process background can also be considered.Note : The candidates who worked in other domains in any of the international call centers, or BPOs are eligible for this position.- A degree or Diploma is not a mandate but a 12th pass is a must, Documents are a must for the current and last 2 organizations.- US shift 9.30 PM to 6.30 AM, WFO all 5 days with Rotational week off- Cab and dinner will be provided from the organization s end. (ref:updazz.com)

Payroll Type : Permanent