Executive - Customer Care (0-3 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

JOB DESCRIPTIONProcess: Blended Process (Email & Outbound)Work Mode: Work from Office.Window: 8am to 8pm ( 9 Hrs Shifts)Week Offs: RotationalCompensation/Benefits : As per Industry standards, Best in MarketLocation : 9th Floor, Vatika Professional Point, Sector-66, Gurugram, Haryana.Skillset Requirement :- Possess excellent communication and listening skills, with fluency in English- Typing Speed: 30 WPM required, Accuracy 90%Job Role & Responsibilities :- Demonstrate a strong understanding of CRM practices and systems- Embrace a customer-oriented approach with a high level of professionalism in all interactions- Exhibit exceptional multitasking, time management, and goal-oriented skills- Conduct outbound calls to engage with customers and clients effectively- Identify and address customer needs, resolve issues, and offer suitable solutions- Ensure strict adherence to the company s customer service script to maintain consistency in communication- Stay well-informed about company policies and website content to provide accurate responses to frequently asked questions and policy-related inquiries- Cultivate and maintain positive customer relations through effective communication and problem-solving - Strive to achieve personal targets while actively contributing to the team s overall goals and targetsQualification:- Graduates/UndergraduatesExperience:- Fresher or Experienced both can apply (ref:updazz.com)

Payroll Type : Permanent