Product Specialist - Gaming (7-12 Yrs) Hyderabad (Marketing/PR/Advertising)

We have an immediate Opportunity for Community Suppport SpecialistCompany: Athena Global Technologies Limited (A 31 years Old IT Product Development cum service Based Company listed in Bombay Stock Exchange)Mode of Hire : PermanentExperience : 7 to 12 yearsNotice Period : Immediate to 10 Day s MaxWork Location : Madhapur, HyderabadWork From OfficeJob Timings: 12 PM to 9 PMJob Description:What you ll be doing :- Providing outstanding technical support for new and experienced users on our support, community and social platforms(Zendesk, Discord, Twitter, email, etc.) - Helping moderate and organize our support forum and socials, making sure it stays healthy and safe space for our global community - Identifying trends and areas of improvement for our support forum and other community support initiatives - Collaborating with our design and engineering teams to investigate and resolve complex issues (Figma, Jira, Confluence, Trestrails) - Collecting and prioritizing user feedback into meaningful recommendations for our product team (Aha!) - Closing the feedback loop with users when bugs are resolved and feature requests are implemented - Crafting detailed, easy-to-understand support content(e.g. FAQs, new Help Center articles, in-App tips and wizards, internal documentation, etc.) What you should have :- Experience supporting consumer products within an ecosystem of partners - Good technical capability and written communication skills, with the ability to turn complex ideas into easily understood concepts - A high attention to detail and are skilled with prioritizing tasks by level of urgency - A willingness to listen to user feedback and respond inclusively and effectively in a public forum or directly with the user - A flexible and adaptive attitude that will thriven the constantly evolving growth and excitement of startup culture - 5 years gaming experience, personally and/or professionally - 2 years of experience working in a support or community environment for a technical SaaS product Bonus Points :- Experience supporting consumer social/gaming or creator products - Expertise in some or all of the tools listed above.
-A love for helping and empowering others.
-A global perspective - polyglot, world traveler or have lived in multiple countries.
-BA/BS in Computer Science, Engineering, or relevant technical experience. (ref:updazz.com)

Payroll Type : Permanent