Executive - Customer Service - Voice Process - ECommerce (1-5 Yrs) Mumbai/Thane/Navi Mumbai (After-Sales/Customer Service)

We re Hiring Customer Services Executive for an E-commerce Company Call on 9773322877 | 9769106910 |Qualification: HSC or Any graduateExperience : 2 years Customer Services Voice Exp (preferable From Ecommerce Voice Support Background Only )Process : Voice Process (Ecommerce)Shift Timing : Day Rotational shiftSalary Range : Rs. 20,000 to Rs. 25,000 In hand IncentivesSkill Required : Excellent Verbal & Written communication SkillRole & Responsibilities :- Managing incoming calls and customer service inquiries- Identifying and assessing customers needs to achieve satisfaction.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts, and file documents- Follow communication procedures, guidelines, and policies- Need to handle email and inbound queries via Calls, Email & ChatSSV Group (ref:updazz.com)

Payroll Type : Permanent