Executive - Customer Support (0-6 Yrs) Delhi/Gurgaon/Gurugram (After-Sales/Customer Service)

Key Responsibilities :- Respond to customer inquiries via phone, email, and live chat- Identify customer needs and provide accurate and comprehensive solutions- Troubleshoot technical issues and guide customers through self-service options- Escalate complex issues to the appropriate team members- Document all interactions and resolutions for future reference- Contribute to the development and improvement of support documentation and FAQs- Proactively identify and address customer concerns and feedback- Maintain a positive and professional demeanor at all times- Work collaboratively with other team members to achieve departmental goalsQualifications and Skills :- Excellent communication and interpersonal skills- Strong problem-solving and analytical abilities- Ability to prioritize tasks and manage time effectively- Proficient in written and verbal communication- Excellent computer skills and working knowledge of relevant software- Experience in customer service or a related field is preferred- A positive, enthusiastic, and team-oriented attitude- Ability to work independently and as part of a teamEducation and Experience :- Bachelor s degree or Master s Degree- Previous customer service or support experience is a plus.- Familiarity with CRM systems is an advantage. (ref:updazz.com)

Payroll Type : Permanent