Meritto - Manager - Customer Success (2-6 Yrs) Gurgaon/Gurugram/Chandigarh/Bangalore/Chennai (After-Sales/Customer Service)

Position Overview : - Proactively engage with customers right from the time of inception throughout the entire life-cycle of the customer which includes strategic and tactical guidance, client on-boarding, usage tracking, consultancy, training, meetings, workshop, upsell and renewal - You must have high levels of self-motivation, excellent relationship management and the ability to communicate with both technical and business stakeholders.
-We promise to offer a lot of challenges, opportunities to learn & grow at a fast-paced environment. Following is a detailed description of the Job role :Key Roles & Responsibilities :- Gather requirements from clients, Suggest Product Solutions, coordinate with other teams to ensure seamless Implementation :- Frequent traveling at client locations for product training, and adoption purposes - Have deep product knowledge of all product lines. Ability to showcase product demos and work out solutions for business use cases using best product fit.
-Work with internal cross-functional teams (Product, Sales, Marketing, Product Marketing, Finance, support, etc.) to ensure customer issues/ solutions are addressed - Review ongoing product usage, account health, risk assessment, industry trends, customer trends, and competitor landscapes; Identity upsell/cross-sell opportunities, - Provide actionable insights to decision-makers to influence strategy and performance - Ability to effectively prioritize and execute tasks in a fast-paced environment - Manage overall customer success to ensure high retention and renewal rate.
-Act as a bridge between the company and the client. Desired Candidate Profile : - Should be highly comfortable in the fast-paced, high-growth startup environment - Excellent written and verbal communication skills. Excellent interpersonal skills to interact with the clients.
-Ability to quickly gain the clients trust, demonstrate ownership for the clients issue, problem-solving skills.
-Proficiency in Excel and report generation. Eligibility Criteria : 1. Post-Graduation (MBA/ PGDM) preferred. 2. Mandatory degree in Computer Science/IT (B.Tech/B.E/BCA/MCA). 3. 2 years of relevant working experience required preferably in digital marketing /education domain/SaaS-based organizations. (ref:updazz.com)

Payroll Type : Permanent