Voice Support Role - Call Center (0-6 Yrs) Delhi/Delhi NCR (After-Sales/Customer Service)

Call Center Representative Objectives of this role :- Handle a large volume of inbound and outbound calls promptly - Follow communication scripts and use knowledge of the company s products and services to go off-script when necessary.
-Identify customer needs, research issues, resolve complaints, and provide solutions - Maintain ownership of calls throughout the lifecycle of a caller s request, including follow-ups with escalation team.
-Recommend improvements for systems and processes to boost organizational efficiency.Responsibilities : - Memorize scripts for products and services, and refer to them during calls - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
-Identify opportunities for driving sales and revenue of the company s existing product suite, and seize opportunities to upsell when appropriate.
-Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
-Create and maintain a record of daily problems and remedial actions are taken, using a call-center database.
-Leverage data and insights gathered by the call center to recommend and influence process improvements.Required Skills and Qualifications : - High school degree or equivalent - Experience working in a call center or customer-support role - Strong active-listening and verbal communication skills - Proficiency in problem-solving - Ability to multitask and manage time effectively- Preferred skills and qualifications - Expertise in conflict resolution - Experience in customer sales (ref:updazz.com)

Payroll Type : Permanent