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Technical Support Analyst

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by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Technical Support Analyst
JOB DESCRIPTION
Providing technical support to US Healthcare clients (EHR, EMR) via E-Mail, phone, and other electronic mediums.& &

Talking to clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.& &

Deploying& software, utility upgrades, applications

Logging client queries using service management tools to record each & every query

Detect, record, and classify the incidents & provide initial incident support

Investigate, prioritize and diagnose the incidence based on impact & urgency

Resolve incidents and recover service as per agreed service levels & close the incidents

Maintain ownership, monitoring, tracking & communications about incidents&

Provide management information about Incident Management quality and operations

Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.& & &

Skills:

Able to work independently and efficiently to meet deadlines.& &

Able to promptly answer support-related emails, phone calls, and other electronic communications.& &

Self-motivated, detail-oriented, and organized.& &

Experience with hardware and software issues.& &

Proficient in Internet-related applications such as E-Mail clients, FTP clients, and Web Browsers.& &

Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Job Profile : Technical Support Analyst
Industry : tech-support
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Freshersworld (Registered since June-2017)
A Client Of Freshersworld
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