Required Helpdesk Associate,

Requirements:
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Helpdesk Associate at Grade:4 position in Service Desk
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Must be a Graduate.
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Good communication skills with international calling experience
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Good comprehension and writing skills
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Must possess excellent customer handling skills
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Should be comfortable to work in rotational shift with 24x7 support window
Job description:
typedisc:
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Provide L1 technical guidance in activities associated with identification, prioritization and resolution of reported problems through Phone, Email and Chat.
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Typically, the associate level participates in a supportive role by acting as a liaison between customers and departments within the Client Infrastructure.
Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office and COTS applications etc.

Job Type: Permanent