Business Processes Consulting Supervisor : SAP Concur

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Team Lead, Delivery Services : SAP Concur
The Implementation Team Lead will be a supervisory role tasked to effectively lead Implementation Coaches in the Standard/Professional Expense Platform along with Extended Services. Ensures completion of implementation goals within aggressive timeframes while consistently delivering exceptional quality and client satisfaction. They will serve as an internal role model through leadership, mentoring, professionalism, active communications and consistency in delivering outstanding results; by proactively monitoring team performance regarding product, process, and consulting skills. Participating in cross:functional meetings to represent Implementation, providing input on product/processes, and implement projects as assigned.
This position will be based out of Concur 's Bangalore office and requires working hours and days aligned to support North American clients that are based on the Standard/Professional Platform
What you will do:
- Leads with Integrity and Trust while adhering to SAP Concur 's ethics and Core Values
- Inspires their teams to perform well by positive motivation and empowerment while being warm,
pleasant and gracious
- Assist team in managing multiple, simultaneous implementations, ensuring timelines are met and
issues are addressed while adhering to Concur 's Standard Operating Procedures (SOPs)
- Communicate client status to Implementation Services Manager, consistently as appropriate
- Escalate issues by collaborating with designated team contacts and/or cross:functional teams in a
timely manner to ensure implementation issues are addressed early
- Quickly ramp:up on new releases and product functionality to ensure successful implementation of
these features for clients
- Be the primary implementation process and methodology resource for cross functional efforts
- Sample project calls with customer::
- Configuration call: review timelines and key milestones, provide consultation on set up of
Expense service via the Setup Wizard, provide access to Deployment Toolkit, facilitate processing
of appropriate system setup forms and address questions
- Workflow call: review submission, approval and accounting processes and Processor and
Payment Manager tools
- Administrative call: review Company Card Admin and Concur Reporting tools, provide Reporting and
Support registration assistance
In order to accomplish this you will need to:
- Be action oriented and full of energy for things seen as challenging, thereby fostering strong
morale and spirit in team
- Sets well:defined goals with clear directions, at the same time making work a "win:win " scenario for
company and employees
- Has a sense about managing the creative process of others and can facilitate effective
brainstorming
- Provide guidance to train, mentor, and develop Implementation Consultants
- Proactively monitor team performance regarding product, process, consulting skills and progress of
ICs
- Drive the team to meet or exceed expectations on all metrics including Net Promoter Scores
- Perform performance reviews, feedbacks to drive best practices and consultative approach to yield
best customer experience
- Assist management with managing the business towards departmental goals
- Manage project team workload and the project assignment process
- Collaborate and assist team on escalations for cross:functional issues
Job Type: Permanent