Team Lead - Customer Success - Employee Wellness Solution (10-15 Yrs) Delhi/Bangalore (B2B/Corporate Sales)

Customer Success- Team LeadLocations-Bengaluru/ Delhi Experience: 10 to 15 YearsMust-Have: - Experience in cross-selling/up-selling in corporate- Experience in Dealing with HR Fraternity- Experience as a Customer Success ManagerExperience :- 10 years of experience in working in and engaging in corporate- Any knowledge and exposure in HR/Employee Engagement (ideal)Responsibilities and Duties:- Meet team revenue goals from the portfolio of accounts- Work with stakeholders to ensure timely billing and collection- Ensure contract renewalCustomer:- Work with customer sponsors to drive new users and utilization of platform and services using innovative campaigns for awareness, engagement to impact business, productivity and employee performance- Ensure reviews, governance and monitoring of service delivery with sponsors and C suite.- Build and expand penetration and impact in a portfolio of accounts (Trusted partner) cross/up sell value-added solutions- Build deep connects between 1to1 and customer across senior management in stakeholders - Employee Wellness, HR besides procurement and finance for strategic relationships and collaboration- Secure testimonials from sponsors- Onboard and implement new customers won by salesTeam :- 3-5 CSM team reporters engagement, and capability development- Implement CSM Playbook, share best practices on launch, awareness, engagement and adoption- Support strategic initiatives where needed (ref:updazz.com)

Payroll Type : Permanent