Ethos - Associate - Customer Experience (2-6 Yrs) Bangalore (After-Sales/Customer Service)

About the Role:Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry. Duties and Responsibilities:- Monitor case progress, track down requirements and provide ongoing status updates and escalating as needed- Review application information, including medical history, identifying issues that could present a problem and proactively seeking information to expedite the process - if necessary, researching and presenting alternative solutions- Continuously look for ways to expedite and improve our processes and services- Review new life insurance applications for missing information prior to submission to underwriting- Highly organized person with superb attention to detail- High sense of urgency and problem solving state of mind- Collaborate and support sales and customer service efforts to ensure a superior and seamless customer experienceQualifications and Skills:- Track record of successes in fast-paced customer service environment- Excellent relationship building and negotiating skills, with the ability to influence a situation to achieve the best client outcome- Strong phone and computer skills with the ability to quickly learn and master our internal and carrier software programs- Must be comfortable with choosing priorities when presented with multiple challenge- Superior problem-solver, who thinks outside of the box- Ability to work independently and exercise excellent judgment- Strong written and verbal communication skills (ref:updazz.com)

Payroll Type : Permanent