Customer Support Role - Voice Process (0-1 Yrs) Chennai/Bangalore (After-Sales/Customer Service)

Job Title: Customer Support Voice - DomesticLocation: Marathahalli, BangaloreSalary: 25K CTC (20,800 take-home)Job Description:We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Voice - Domestic. This role involves providing assistance to our domestic customers over the phone, addressing their inquiries, resolving issues, and ensuring a positive customer experience.Responsibilities:- Handle inbound and outbound calls from domestic customers, addressing their queries, concerns, and requests.- Provide accurate and timely assistance while maintaining professionalism and empathy.- Identify and escalate priority issues to the appropriate channels for resolution.- Keep detailed records of customer interactions and transactions.- Collaborate with internal teams to ensure swift resolution of customer issues.- Maintain a high level of product and service knowledge to effectively assist customers.- Follow company policies and procedures in handling customer inquiries and complaints.- Meet and exceed performance targets and customer satisfaction goals.Requirements :- Minimum 1 year of experience in a BPO environment is required.- UG/Graduate/Fresher/Experienced candidates are welcome to apply. (ref:updazz.com)

Payroll Type : Permanent