OneDios - Manager - Customer Support (5-7 Yrs) Bangalore (After-Sales/Customer Service)

Job Description :- We are seeking an experienced Customer Support Manager to lead and manage our customer support team. The Customer Support Manager will be responsible for ensuring the delivery of high-quality customer service, resolving customer inquiries and issues, and optimizing support processes to enhance customer satisfaction.Responsibilities :Team Leadership :- Lead, mentor, and motivate the customer support team. Set performance expectations and monitor individual and team performance.Customer Interaction :- Handle escalated customer inquiries and complaints.- Collaborate with team members to resolve complex issues.Process Improvement :- Continuously assess and optimize customer support processes for efficiency and effectiveness.- Implement best practices to enhance customer service delivery.Data Analysis :- Collect and analyze customer support data to identify trends and areas for improvement.- Create and share reports with insights and recommendations.Training and Development:- Provide training and development opportunities for team members.- Ensure that the team is up-to-date on product knowledge and support techniques.Quality Assurance:- Establish and maintain quality standards for customer support interactions.- Conduct regular quality assessments and coaching sessions.Customer Feedback :- Solicit and collect customer feedback and use it to drive improvements in products and services.Qualifications :- Bachelor s degree in business, management, or a related field (or equivalent work experience).- Proven experience in a customer support or service role.- Strong leadership and team management skills.- Excellent communication and interpersonal skills.- Problem-solving and conflict-resolution abilities.- Data analysis and reporting skills.- Familiarity with customer support software and tools. (ref:updazz.com)

Payroll Type : Permanent