Sales Support/Sales Operations Specialist - Education (2-7 Yrs) Gurgaon/Gurugram (Sales Management)

- Sales Support Specialist/Sales Operations- We are hiring for one of our reputed client in the higher education space which has their presence globally.Responsibilities :- Setting up learners/faculty for various learning products- Building deep understanding of different contract types and pricing models to resolve queries from clients relating to orders, invoices, credit notes etc.- Accurate usage/revenue reporting on a periodic basis through usage reminders and confirmation from clients.- Enabling clients for optimal use of products and services through training or enablement sessions.- Consistent efforts to automate and improve process to gain better efficiency.- Keeping the process notes up to date and ensuring all tasks are completed within the agreed service level agreements (SLAs).Qualifications :- Strong proficiency in Microsoft Office tools. Advanced MS Excel knowledge is critical- Excellent communication, interpersonal, and organizational skills.- Detail-oriented with a high degree of accuracy and efficiency.- Ability to work independently and as part of a team.- Strong process orientation and customer service attitude- Working knowledge of tools like Salesforce, Zendesk will be a plus (ref:updazz.com)

Payroll Type : Permanent