Need for Desktop Support Engineers in Mount Road

Need for Desktop Support Engineers in Mount Road Job Description Responsibilities 1. User Support: Address user tickets related to hardware, software, and networking issues. 2. Installation Assistance: Guide customers in installing applications and computer peripherals. 3. Problem Diagnosis: Ask targeted questions to diagnose technical problems. 4. Step-by-Step Guidance: Provide users with simple, clear instructions. 5. Remote Troubleshooting: Conduct remote troubleshooting and testing of solutions. 6. Customization: Customize desktop applications to meet user needs. 7. Issue Logging: Record technical issues and solutions in logs. 8. Escalation: Direct unresolved issues to the next level of support. 9. Client Follow-Up: Ensure clients ' systems are fully functional after support. 10. Feedback Reporting: Report customer feedback and potential product requests. 11. Documentation: Assist in creating technical documentation and manuals. Role: Desktop Support Engineer Experience: 1 to 4 yrs Qualification: Any Degree related to IT Salary: From 18K per month Job Type: Full Time, Permanent Job Location: Mount Road, Chennai Interested Candidates can contact the HR for Further Details Warm Regards, HR - Preetha