Hiring on senior production and development

Hiring on senior production engineer Develop, manage, measure and report on key service-level metrics. Lead various payment application team for Production Support. Ensure the daily BAU and SOPs are executed with defined SLAs. Ensure the closure of the issues on time, preparation of detailed RCA of issues. Strive for continuous improvement of incident management process and integration with other IT operations management processes. Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded. Perform collaboration sessions and develop action plans to address the knowledge transfer from the application development team for new releases. Contribute to problem solutioning, change, release, knowledge and ensure BCP/DR activities are planned and conducted. Track resolution of all open issues, be part of the solutioning team for war room / discussions. Manage audit queries related to Payment Application s Production environment. Location: Chennai Exp: 3-5 yrs salary : based on exp its negotiable With warm regards HR-MADHU