Manager - Customer Success (4-7 Yrs) Mumbai (After-Sales/Customer Service)

Manager - Customer SuccessLocation - MumbaiExperience - 4 to 7 yearsMust have -- Exp with Client relationship- Exp with Customer engagement (B2B)Responsibilities -- Establish clear client retention goals- Process milestones for the clients and employees to work toward- Assist customers with setting up and navigating programs or software - Promote the value of the product- Upsell services and products with the brand image- Promote value through customer experience- Assist in creating training courses - Review customer complaints and concerns and seek to improve the customer experience. (ref:updazz.com)

Payroll Type : Permanent