ISON Xperiences - Sales Trainer (1-7 Yrs) Bangalore/Noida/Dehradun/Vadodara/Baroda (Sales Management)

Training Design and Development:- Develop comprehensive training programs tailored to the needs of the BPO industry and specific client requirements.- Create engaging training materials, including presentations, manuals, e-learning modules, and job aids.- Customize training content based on feedback, performance metrics, and evolving business needs.Training Delivery:- Conduct training sessions for new hires and existing employees, focusing on product knowledge, customer service skills, systems usage, and company policies.- Utilize a variety of training methods, including classroom instruction, virtual training, role-playing, and simulations, to accommodate different learning styles.- Facilitate workshops and interactive sessions to promote engagement and learning retention.Performance Evaluation and Feedback:- Assess the effectiveness of training programs through evaluations, quizzes, assessments, and performance metrics.- Provide constructive feedback and coaching to trainees to address skill gaps and improve performance.- Monitor and track trainee progress to ensure that competencies are achieved and maintained.Continuous Improvement:- Stay updated with industry trends, best practices, and emerging technologies to enhance training programs.- Continuously refine and improve training methods, materials, and delivery based on trainee feedback and performance data.- Implement innovative training techniques and tools to boost engagement and effectiveness.Collaboration and Communication:- Work closely with other departments, such as operations and quality assurance, to identify training needs and align programs with business goals.- Communicate effectively with trainees, providing clear instructions, expectations, and support.- Collaborate with colleagues and stakeholders to ensure the seamless integration of training programs into operational processes.Documentation and Reporting:- Maintain accurate records of training activities, attendance, and assessment results.- Prepare and present training reports and analysis to management, highlighting program effectiveness and areas for improvement.- Ensure that all training documentation is up-to-date and compliant with company standards and regulatory requirements. (ref:updazz.com)

Payroll Type : Permanent