Manager - Customer Relationship (3-13 Yrs) Noida/Greater Noida/Ghaziabad/Delhi (After-Sales/Customer Service)

Key Responsibilities :- Team Management : Lead and supervise the customer support team, ensuring excellent performance and customer satisfaction.- Supervisor Calls : Manage escalated or complex customer queries.- Reporting : Prepare daily, weekly, and monthly reports in Excel, and present them to management, including data analysis.- Feedback Conversions : Drive customer feedback conversion into actionable insights for service improvement.- Process Improvement : Identify opportunities to enhance customer service operations through the use of software, tools, or apps.- Training & Development : Train and mentor the team, ensuring high standards of customer support.Qualifications : - Minimum 3 years of experience in customer support or a similar role.
-Proven leadership and team-handling skills.
-Strong proficiency in Excel and creating presentations.
-Excellent communication and problem-solving abilities.
-Experience with customer support software is a plus.Apply now to join a fast-growing fashion brand and contribute to our mission of delivering excellent customer service! (ref:updazz.com)

Payroll Type : Permanent