Analyst, Business Process

In our 'always on ' world, we believe it 's essential to have a genuine connection with the work you do.
General Summary:
The ITIL Business Process Analyst will lead and facilitate process improvement activities in the IT Operations organization, using industry:standard frameworks such as the IT Infrastructure Library (ITIL) to drive operational excellence, efficiency, quality, and customer satisfaction.
How Youll Help Us Connect the World:
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Provides ITIL infrastructure domain expertise to develop, improve, integrate, measure, and report on operational processes, emphasising continuous service improvement.
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Acts as a central point to manage the development and delivery of the overall ITIL process involving Asset Management.
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Manage inventory of assets and CIs (including attributes and dependencies); ensure that the teams in charge properly record additions, modifications, and withdrawals of existing ones in the tools to ensure compliance with the vendor contracts.
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Manage the lifecycle of software and hardware models in the DML, from their introduction to their retirement.
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Design, implement and improve processes related to software and hardware asset management.
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Verify and audit CMDB and DML content: check the conformity of hardware assets with actual inventory, verify software assets with license contracts, and initiate and track corrective actions.
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Manage activities related to license compliance audits to answer requests from software editors.
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Produce and distribute reports on existing assets and CIs and their current status, including compliance reports, and conduct trend analyses.
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Enable and champion an IT service culture.
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Oversees development of ITSM:based management processes and controls to ensure quality is maintained to meet business objectives.
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Leads and facilitates the effective implementation and delivery of capabilities supporting ITSM processes using industry standard methodologies.
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Champion and promote ITIL process improvements on an ongoing basis to improve quality and customer satisfaction with IT services continually.
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Review service metrics (KPIs) that identify the success of the services being used to recommend and coordinate implementation of changes to ITSM services to improve metrics.
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Develop and manage key program metrics, reports, and dashboards.
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Coordinate inter:process changes with process owners.
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Coordinate continuous quality improvement programs and ensure accountability to processes.
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Measure the effectiveness of and recommend pre: and post:implementation strategies for enhancing ITIL Processes required to support the organizations needs.
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Facilitate standards of process documentation, definition, and education, ensuring coordination of effort and key inputs and outputs of all processes, so they are integrated effectively.
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Facilitate meetings between departments for interrelated processes to ensure desired process integration and overall consistency and effectiveness across the enterprise.
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Conducted one:on:one interviews and brainstorming sessions with various multi:functional groups and domain experts to create end:to:end process narratives, process flow diagrams, and documentation on roles and responsibilities.
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Coordinate/assist with training sessions for the new processes and systems.
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Coordinate service, process, and procedure rollouts and track and report progress on adoption.
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Coordinate/assist with critical issues of incidents and problems affecting production services.
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Assist in the oversight of the day:to:day execution of asset management activities.
Required Qualifications for Consideration:
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A bachelor 's degree in computer science, information technology, or business administration is required in a related field or equivalent.
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Minimum 5 years of experience in Asset Management
You Will Excite Us If You Have:
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Job Type: Permanent