Doveriye - Executive - Customer Success - Skincare/D2C Vertical (1-2 Yrs) Hyderabad (After-Sales/Customer Service)

Responsibilities:- Proactively engage with customers to understand their needs and goals.- Act as the primary point of contact for new customers, providing guidance and support.- Respond to customer feedback promptly and proactively.- Monitor customer usage and satisfaction metrics.- Collaborate with internal teams to resolve customer issues.- Work with sales and marketing teams to boost customer referrals and develop case studies.- Provide timely solutions to enhance the customer experience.- Connecting with leads in real time through calls and direct chats- Responding to customer inquiries and resolving their issues promptly- Adhering to established sales processes and standard operating procedures- Managing teams and working across multiple departments in a fast-paced environment.- Building high-quality relationships with customers and team members- Working collaboratively with the team to reach common goals- Providing accurate recommendations and information to customers and prospects- Coordinating with cross-functional teams to ensure a seamless customer experience. (ref:updazz.com)

Payroll Type : Permanent