Customer Service/International Voice Process Role (0-2 Yrs) Bangalore (After-Sales/Customer Service)

- Handle inbound/outbound international calls with professionalism and courtesy.- Respond to customer inquiries, provide accurate information, and resolve customer issues efficiently.- Maintain a high level of customer satisfaction by providing exceptional service.- Update customer information and call records accurately in the system.- Follow established call scripts and processes to ensure quality service.- Meet and exceed performance metrics, including call handling time, quality, and customer satisfaction scores.- Collaborate with team members to resolve complex customer issues.- Stay up-to-date with company products, services, and policies to provide accurate information.- Adhere to shift schedules and meet attendance requirements.- Escalate unresolved issues to the appropriate department or supervisor. (ref:updazz.com)

Payroll Type : Permanent