Apollo Green Energy - Executive - Customer Support - Healthcare Vertical (4-8 Yrs) Gurgaon/Gurugram/Delhi NCR/Delhi/Faridabad (After-Sales/Customer Service)

- Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.- Greeting customers in a friendly, professional manner using the suggested script.- Answering telephonic and e-mail inquiries in a timely manner.- Deferring queries to your line manager if you are unable to answer them.- Furnishing members and health care practitioners with details regarding members benefits.- Granting pre-authorizations for medical treatment, if covered.- Advising members of outstanding co-payments.- Providing extant and prospective members with the details of network providers.- Canceling members plans upon their request, or due to recurrent nonpayment, if directed by your line manager.- Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources. (ref:updazz.com)

Payroll Type : Permanent