Mentor Match - Manager - Customer Success (1-2 Yrs) Chennai (After-Sales/Customer Service)

Join Our Vibrant Team at Mentor Match Tuitions!We re on the hunt for an energetic Customer Success Expert to be part of our growing family. This unique role combines operations and renewal tasks, ideal for someone who excels in customer interactions and aims to deliver memorable experiences.Location : Chennai, India (In-office)Work Hours : Night Shift, 10 PM to 7 AM ISTWhat We Offer :Mentor Match Tuitions is a rapidly expanding EdTech startup, recently injected in funding and making strides into the US markets. We started with a commitment to transform education by connecting students with top-tier educators for personalized 1-on-1 tutoring from Grades 1 to 12. As we continue to grow, your role in driving our customer success will be crucial- ensuring both parents and students are not just satisfied but delighted with their learning experiences.Who You Are :- You have 1-2 years of experience in customer success or client engagement, ideally within an EdTech platform.- Proficient in managing customer renewals and retention, ensuring a superior customer experience.- Skilled in utilizing performance metrics to guide your strategies and improve customer retention rates.- Excellent communication skills paired with a deep passion for education and a desire to make a significant impact.- An entrepreneurial mindset, always eager to learn and drive value for both customers and the company.Your Role :- Serve as the primary point of contact for our users, offering comprehensive support and ensuring their overall satisfaction.- Develop and sustain strong relationships with customers, understanding their needs and securing a smooth renewal process.- Work collaboratively with various internal teams to optimize service delivery and enhance customer satisfaction.- Innovate and implement strategies that improve engagement and satisfaction among students and parents.Note : This is an end to end customer support role and anything and everything related to their experience, grievances and feedback shall be maintained by you. Retention and decrease in churn rate shall be a major chunk in KPI.Why Join Us?At Mentor Match, you re not just another employee. You are an essential part of a mission-centric company that s focused on creating enriching educational experiences. Here, your efforts have a direct impact on the educational journeys of numerous students, allowing you to witness the fruits of your labor first-hand (ref:updazz.com)

Payroll Type : Permanent