Operations Specialist I

Department: CCI Cloud Platform, APAC
Are you passionate about managing cloud operations? Do you have a knack for Azure DevOps and want to be part of a dynamic team? If so, we invite you to join our dedicated DevOps Platform support team in Bangalore. Read more and apply today for a life:changing career.
The position
As an Operations Specialist : I at Novo Nordisk, you will be anchoring below responsibilities:
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Handle ServiceNow tickets requests includes project configuration, onboarding to projects to Azure DevOps and GitHub.
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Handle test related queries, Code/Pipeline related queries, Performance issues, Board and Dashboard queries.
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Manage change requests to Azure DevOps and GitHub projects, oversee access management and license control.
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Update documentation, conduct release activities, and provide 24/7 rotational on:call support for DevOps Platform operations.
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Perform recurring year:end wheel maintenance tasks such as user access review, inactive user deactivation, monitoring system logs, cleaning up playground projects, and reviewing project configurations.
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Conduct release activities, including creating change requests in ServiceNow, updating IT risk assessments, configuration specifications, user guides, and standard operating procedures (O and M SoP), as well as designing and executing test cases.
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Work in rotational shift to cover EMEA time zone.
Qualifications
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BSc or similar graduate degree in a relevant field (Software Engineering, Economics, Computer Science, Business Administration).
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Should have overall 8 years of experience with relevant 3 years ' experience in Azure DevOps (ADO) in supporting and managing the platform.
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Good experience in change management, configuration management, and release management.
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Good knowledge in GitHub Enterprise platform support activities.
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Proven ability to manage GitHub for version control, collaboration, and code review, aligning its functionality with organizational needs.
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Knowledge of Microsoft Azure DevOps (ADO) extensions like Modern Requirements, Scale, will be beneficial.
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Knowledge of working with SAFe Agile principles.
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Demonstrate a good understanding of ITIL.
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Good experience in Stakeholders management and Vendor management.
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Good communication.
About the department
The position is based in the Cloud and Corporate Infrastructure (C and CI) area, part of Global IT Operations (GITO) : a department with 500 employees distributed across more than 25 countries, managing our Cloud Services, Infrastructure Services, Operations, IT Support, Major Incident Management, and Digital Workplace Services. The Cloud and Corporate Infrastructure is an area consisting of 180 people in 10 product teams with highly skilled and dedicated employees. We have a strong focus on teamwork and collaboration, and we work in a truly global setup with colleagues located all over the world. In C and CI, we are globally responsible for all Novo Nordisk Cloud (Private and Public) and Corporate Infrastructure (Network and Connectivity) Services.
Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100:year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we 're working toward something bigger than ourselves, and it 's a collective effort. Join us T
Job Type: Permanent