Executive - Customer Experience - ECommerce (1-2 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

We are seeking a motivated and customer-focused Customer Experience Executive to join our dynamic team in Gurgaon. The ideal candidate will have a passion for enhancing customer satisfaction and ensuring a positive shopping experience within the e-commerce industry.Key Responsibilities :- Provide exceptional customer service by addressing inquiries, resolving issues, and providing support through various communication channels (email, chat, phone).- Assist customers with product selection, order placement, and account management.- Gather customer feedback and insights to identify areas for improvement in products and services.- Collaborate with cross-functional teams to enhance the overall customer experience.- Maintain accurate records of customer interactions and transactions.- Support marketing initiatives by sharing customer insights and trends.- Ensure timely follow-up with customers to ensure their needs are met.- Stay updated on product offerings and promotions to provide accurate information to customers.Key Skills :- Strong communication and interpersonal skills.- Excellent problem-solving abilities and attention to detail.- Proficiency in using customer service software and tools.- Ability to work effectively in a fast-paced environment.- Knowledge of e-commerce platforms and trends is a plus.Qualifications :- Bachelor s degree in Marketing or a related field.- Minimum 1 year of experience in customer service or customer experience roles, preferably in the e-commerce industry.Benefits :- Competitive salary of 30,000 INR per month.- Opportunities for professional growth and development.- A vibrant work environment that encourages teamwork and collaboration. (ref:updazz.com)

Payroll Type : Permanent