Assistant Studio Manager (1-3 Yrs) Navi Mumbai/Mumbai (B2C/Retail/Channel Sales)

We are looking for a dynamic Assistant Studio Manager to join our client, a renowned tattoo company, and lead the operations at their studio. If you re passionate about delivering exceptional customer experiences and thrive in a fast-paced, creative environment, this role is for you!Key Responsibilities :- Foster a positive, energetic team spirit, enhancing collaboration between artists and team members.- Oversee day-to-day studio operations, ensuring a seamless experience for walk-in clients and delivering exceptional customer service.- Maintain studio hygiene and atmosphere in line with company standards, keeping the vibe upbeat and engaging.- Provide personalized service to create immersive and memorable experiences for each customer.- Adhere to studio SOPs and operational processes with precision.- Handle inbound client queries, manage appointments, and book consultations.- Organize training sessions for artists, focusing on skill development.- Implement and drive sales strategies, follow up with potential leads to boost studio sales.- Prepare team rosters and manage artist transfers and guest spots to ensure the studio is fully staffed.- Coordinate with the design team and clients to deliver artwork that meets expectations on time.- Collaborate with the HQ sales team to identify areas for improvement and increase sales.- Professionally manage customer complaints and objections.- Provide regular performance reports (daily, weekly, monthly) to the reporting manager.- Maintain accurate CRM data for better decision-making and business growth.- Manage daily cash flow, deposits, and record-keeping.- Oversee employee accommodation, ensuring cleanliness and a positive living environment.Mandatory Skills :- Graduate in any stream.- Experience in industries like Real Estate, Automobile, or Jewellery is preferred but not mandatory.- Strong background in retail management is a plus.- Excellent verbal, written, and interpersonal communication skills.- Self-motivated, with a strong focus on sales and customer service excellence.- Strong time management and multitasking skills.- Ability to work effectively with all levels of the organization and external clients.- Prior experience in customer service, sales, or operations management is an advantage.- Ability to perform well in a fast-paced, team-oriented environment.If you are driven, customer-focused, and ready to lead a vibrant team, apply now! (ref:updazz.com)

Payroll Type : Permanent