Required Telesales Executive - Hyderabad

& Key Responsibilities :
Telesales Executive play a crucial role in engaging with customers over the phone, often in sales, customer service, or support capacities. Here are the common roles and responsibilities of a Telesales Executive:
1. Making Outbound Calls: Initiate calls to potential or existing customers to generate leads, sales, or provide information about products or services.
2. Receiving Inbound Calls: Answer incoming calls from customers, addressing their questions, concerns, or complaints in a professional and friendly manner. Provide information or assist with inquiries, ensuring a positive customer experience.
3. Customer Relationship Management: Maintain detailed records of each interaction in a database, including customer details, follow-up requirements, and outcomes of the calls. Build and maintain positive relationships with customers, often by providing post-call support or updates.
4. Sales and Lead Generation: Identify sales opportunities and convert them into sales or appointments for further discussion.
5. Handling Complaints and Providing Solutions: Follow up on customer complaints to ensure they are resolved satisfactorily