Network Operations And Services Engineer

Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities.
Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard.
Job Id: 35028
Job Location: Gurgaon/Bangalore
Function: Chief Operations Office
Employment Type: Perm
Working Pattern: Hybrid
Why we need this role:
Network Operations and Services Engineers provide 24/7 first and second level technical support to customers globally. This may include network monitoring, fault resolution and the provision of bespoke charged solution support and management.
What you will do:
Role purpose and key accountabilities
To work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colt 's IP products and services. This includes end:to:end ownership, co:ordination and management of tasks assigned to other teams and network partners.
Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support.
Knowledge or experience with interfacing into Optical and Ethernet:based Networks would be advantageous
Participate in a 24/7 shift pattern
Providing a professional interface to customers, acting as a Single Point of Contact for all their issues.
Build and maintain working relationships with key interconnect partners and vendors
Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre
Maintain a clear and accurate record of events throughout a fault duration utilising Colt 's Remedy based Fault Management System and provide regular updates as and when required
Resolve or escalate faults as appropriate, according to product SLAs
Technical report generation for customer RFO/RCA requests
Skills
Network Operating Systems
Workflow Management
Data Analysis
Service Level Management
Network Operations Standards and Procedures
Network Operations Diagnostics
Education
A bachelor 's or master 's degree in Business, IT, Computer Science, Telecommunications or a relevant field
What we offer:
Colt DCS is a growing business that is investing in its people Our people are defined by their ability to make things happen and deliver on their promises We offer skill development learning pathways and accreditation to help our people perform at their best regardless of role and location.
In addition to offering competitive salaries and incentive plans a range of benefits and local rewards packages are offered to staff Colt DCS recognises the importance of a work life balance.
Some benefit examples are
:Pension and insurance options
:Access to a virtual business school for ongoing learning
:Business mentoring
:Discounts with local hospitality and retail providers
:Flexible working and relaxed dress code
:Two days annually to spend on volunteering opportunities

Job Type: Permanent