After Sales Support Professional (2-3 Yrs) Mumbai/Navi Mumbai (After-Sales/Customer Service)

Job Title : After Sales Support Engineer (Mechanical Engineering) Location : Mumbai, IndiaJob Description :Role Summary : We are seeking a highly skilled After Sales Support Engineer with a background in Mechanical Engineering and at least 2 years of relevant experience. The successful candidate will be responsible for providing technical support, maintenance, and troubleshooting for our liquid packaging machines post-sales, ensuring optimal performance and customer satisfaction.Key Responsibilities :- Technical Support & Troubleshooting : Provide on-site and remote technical support to clients, addressing issues related to the installation, operation, and maintenance of liquid packaging machines.- FAT- Customer Training: Train clients on the operation, maintenance, and safety protocols of the machines, enhancing their understanding and maximizing equipment efficiency.- Customer Relationship Management: Maintain strong relationships with clients, providing ongoing support and guidance to ensure long-term satisfaction and loyalty.- Documentation & Reporting: Prepare detailed service reports, document issues and resolutions, and maintain accurate records of maintenance activities.- Feedback & Improvement: Collect customer feedback and relay it to the product development team to drive continuous improvement in machine design and functionality.Qualifications :- Bachelor s degree in Mechanical Engineering or a related field.- Minimum of 2 years of experience in after-sales support, maintenance, or a similar role within the packaging or manufacturing industry.- Strong technical knowledge of mechanical systems, particularly in the context of packaging machinery.- Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.- Proficiency in using diagnostic tools and software related to mechanical systems.- Strong communication and interpersonal skills, with the ability to interact effectively with customers.- Need to travel as required to client sites (ref:updazz.com)

Payroll Type : Permanent