Team Lead - Business Development/Marketing (3-6 Yrs) Ahmedabad (IT Sales)

- Meet and monitor leads, and target achievement on all allocated campaigns.- Set daily targets for all calling team members and support the team.- Daily monitoring of campaign performance basis voice dashboards/voice data; highlighting any challenges/issues and collaborating with other voice teams for solutions/resolutions - Weekly and monthly performance reviews of team members; and creation of individual scorecards.- Monitor all campaign calls to ensure that due procedures and quality standards are strictly adhered to by the calling team members.- Create a detailed campaign analysis and provide anecdotal feedback to customer success/sales teams.- Input into the development of individual team members, ensuring cross-training is carried out and there is sufficient knowledge and resources to cover absences.- Leads and promotes a team environment that enhances partnership and cooperation through effective liaison, communication, and an inclusive approach.- Provide coaching and guidance to team members to improve their performance.- Mentorship helps team members develop their skills, ultimately boosting their ability to provide excellent customer service and enhance sales interactions.- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.- Schedule and organize team activities. (ref:updazz.com)

Payroll Type : Permanent