Customer Resolutions Agent (1-5 Yrs) Bangalore (After-Sales/Customer Service)

The Customer Resolutions agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner.- Assist customer queries, collect loan payments, and resolve delinquent customer loans by leveraging retention and liquidation strategies.- Manage customer contact through inbound call queues and outbound dialer campaigns. Adhere to investor servicing guidelines and internal policies and procedures.- Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.- Provide accurate and relevant information to the customer.- Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)- Effectively provide prompt, accurate and professional responses to customer inquiries- Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.- Display active listening skills- Document loan activity on MSP- Actively collect on past due payments- Establish payment arrangements and determine strategies to resolve delinquency- Foreclosure questions and concerns- Determine the reason for default- Counsel customers about consequences of delinquency- Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability- Payment Collection and Deal Production- Stable Internet connection - Hybrid work from home model. May be required to work in the office eventuallyJob Type: Full-timePay: - 300,000.00 - 450,000.00 per yearSchedule:Rotational shift (ref:updazz.com)

Payroll Type : Permanent